Software / Mobile Sales / Proof-of-Delivery

2020ePOD – The Business Case

Would you like to remove the hassle of missing paperwork?

Do you measure the time you spend searching for missing PODs? You may be surprised to learn that conservative estimates put this at 25% of your staff responsible for handling customers’ queries (this includes accounts, call centre and transport office).

Do you measure how much time you spend searching for missing or lost items; again 2020ePOD tracking solution can reduce this wasted time.

Would you like to have better control of your delivery teams?

Would you like to be able to review the activities of your staff as they go about their daily activities, thereby increasing accountability and productivity?

Would you like to analyse why deliveries are refused to identify the issues and bottlenecks in your operational processes? 2020ePOD can provide the solution.

Would you like to retain more customers?

Are you losing customers because you aren’t meeting your promised service levels? Replacing a lost customer takes 10 times the effort and cost of keeping them in the first place. If you aren’t measuring your service levels you won’t be keeping customers (if you don’t measure you cannot improve). You can measure service levels using 2020ePOD.

Would you like to win more business through competitive edge?

Do you use your existing customer service levels to sell your services; do you have happy customer referrals who will vouch that you meet your delivery promises? You can differentiate yourself by equipping your delivery team with our 2020ePOD solution. See your success rate improve and customer referrals increase.

2020ePOD – The Product

At Skillweb, we specialise in mobile computing solutions. We are an authorised partner of both TouchStar and Belgravium. We have developed a robust 2020ePOD solution that is ideal for the collection of proof of delivery signatures for a wide range of businesses involved in the distribution and delivery of their products. The solution includes the shared use of our resilient servers managing and controlling your data and presenting it to you either on the web or back to an Excel spreadsheet or directly into your business systems. The solution requires three elements:

1) The hardware platform with which to capture signatures. The range of devices is wide and varied and you will be able to select one suitable for your operational environment. From tough, rugged, waterproof through to slim-line PDA devices our application will port to most platforms. We will help you with the procurement of your chosen platform.

2) A data communications package from your phone operator. We recommend taking a data-only contract. This will typically cost you £20 to connect and £8 a month per device. If you wish the device to double-up as a phone, the cost of this will depend on the tariff you choose. There are some good deals around and we can help you to choose the best value for money.

3) Finally Skillweb’s 2020ePOD software and its inclusive maintenance package; telephone support during office hours; a two hour training session; and use of our managed services for the handling of your data. These services can be purchased upfront or we can set up a quarterly revenue based contract. Prices on application

Our solutions are proven and very reliable, we manage the complexities associated with data integrity and managing the database. You simply create the task sheets for the drivers, upload them to our server, the drivers then download the data to their computers and go about their deliveries. The application does the rest, ensuring you receive the signatures and management reports as appropriate.