Software / Service Management /
Task Management & Workforce Control |
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Authorised TouchStar partner ‘Skillweb’ has a comprehensive capability with which you can plan, track and receive reports on your mobile workforce. Suitable for both delivery teams and mobile engineers, the application runs on mobile computers from XDAs to fully rugged mobile terminals.
Skillweb’s task management software can either integrate into your business systems to receive daily tasks / run sheets or you can enter data directly. Once the daily tasks or run sheets are finalised they can be downloaded to the engineer’s or driver’s mobile computer either through local networks or mobile communications
Each solution can be tailored for your specific requirements, but typical functionality might include:
- Customer details
- Task details
- Special Instructions
- Stock / spares / tools / diagnostic software requirements and utilisation
- Reporting tool
- Exception reports
- Free text
The benefits of using Skillweb’s Task Management software for your mobile workforce will be:
- Real-time control of your workforce, to increase productivity
- Data on issues, collected for subsequent analysis, to achieve continuous improvement
- Tasks closed in near-real time to improve billing, stock control and customer reporting
- Customer care improved as visibility of your workforce improves
